Proposed
TEXT BOOK ON KNOWLEDGE MANAGEMENT

About the Book

In the Industrial Age wealth was created primarily by the physical assets. In the emerging Information Age, management of intellectual capital of an organization has become increasingly important for creating wealth. Knowledge Management is about how to use the information available to the organization to create wealth. It deals with providing the mechanism of capturing, creating, transferring, sharing and integrating the tacit, implicit and explicit knowledge existing within and outside the organization and apply it as a strategic resource to gain competitive advantage. Knowledge management skills are required in organizations both in public and private sectors. There is a growing need for individuals who have appropriate training and experience in the KM functions in order to effectively leverage the organization’s information resources for adding value to all its functions.

There is a large amount of literature and many books and monographs on Knowledge Management that has been published in the last fifteen years or so. But there are only a few books that can truly be regarded as textbook for students of Management, ones that begin with the basics and go on to provide the necessary inputs to extend the interests of the students on the subject for a life long learning. The aim of the proposed Textbook is to acquaint the students with some of the relevant skills that can enable an executive or a researcher to work as an effective and creative Knowledge officer. The book will seek to develop students’ understanding of ways in which intellectual capital is created, shared and built upon, with particular emphasis on the role of Knowledge in supporting corporate strategy.

Chapters and Outlines of Topics in the Proposed

TEXTBOOK ON KNOWLEDGE MANAGEMENT

Based on the Elective Course offered to the PGPM and PGP class in 2006-07
First draft



Dr Arya Kumar sengupta
Professor, International Institute of Management, New Delhi


Chapters

1. Knowledge and its Attributes-- A source of Competitive Advantage

· Knowledge as a Source of Competitive Advantage
· Knowledge = Intellectual Capital
· Evolution of Knowledge Society
· What is Knowledge?
· Knowledge Hierarchy
· Epistemology - Philosophical Enquiry of Knowledge
· Knowledge Processes
· Primary Types of Knowledge – Tacit and Explicit

2. Knowledge Management - Concepts and Strategies

· Defining Knowledge Management
· Drivers of Knowledge Management
· Nonaka’s Model of Knowledge Sharing and Conversion Process
· Communities of Practice
· Knowledge Management Cycle
· Roadmap to Knowledge Management in an Organisation
· Organisational Restructuring for facilitating KM
· Benefits accrued to Organisations embracing KM

3. Human and Organisational Aspects of Knowledge Management

· Organisational Knowledge Levers
· Human Motivation in Knowledge Management
· Organisational Culture and Knowledge Management
· Linking Business, Knowledge and HRM Strategies
· Learning Organisation
· Managing Knowledge Workers
· Pre-requisites for deployment of a KM System in a Company



4. Management of Innovation and R&D

· Business Environment Today and Prescriptions for Meeting The Challenges
· Creativity, Invention and Innovation
· Types of Innovation
· Building Innovation Capability
· Entrepreneurship and Intrapreneurship
· Management of R&D Functions
· Corporate-level R&D Investment Strategy
· Laboratory to Market Place Route for Commercialization


5. Knowledge Management Infrastructure

· Basic Process Elements of Knowledge Management in a Company
· Primitive forms of KM
· Post-computers, Pre-Internet and Post Internet KM
· Infrastructure, Infostructure, Infoculture
· Role of IT/ ICT in KM
· KM Tool Categories
· Designing IT infrastructure of a KM system
· Evolution of Organizational Applications of Information Technology
· Examples of IT Infrastructure for KM in Industry at large

6. Knowledge Audit

· Why Audit Knowledge?
· Purpose of Knowledge Audit
· Issues examined during Audit
· Benefits of Audit
· When to conduct Audit
· Steps of the Audit Process
· The Knowledge Audit Team
· Stages of Knowledge Growth
· 8 Cs of Knowledge Audit

7. Knowledge Management Metrics

· Some Visible Impacts of KM and Eventual Benefits expected
· What are Metrics?
· KM Metrics: What and how to Measure
· Some examples of KM Metrics
· Basic Principles of KM Metrics
· Common Traps in Choosing Metrics
· Illustrations of KM Metrics in selected Industry Firms
· Siemen’s Knowledge Management Maturity Model (KMMM)
· MAKE Awards

8. Intellectual Property rights (IPR) in Knowledge Management

· Knowledge Economy Environment and relevance of IPR
· Basics about IPR
· More about Patents
· Brief discussion on Patents Act of India (2005)
· Innovation and IPR
· Knowledge Inputs for IP creation—Ownership and Confidentiality Issues
· Role of IP in Research Collaboration
· Bayh-Dole (Patents) Act of USA
· Policy Framework of Govt of India
· Patenting Abroad- profiles of WTO, TRIPS and PCT

9. Concluding Remarks


Note: In all the eight subject chapters, we shall include case studies, review questions, exercises etc